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We have industry-leading warranties



LIFETIME* warranty

• Hot-dip galvanised structural parts; steel poles, cross beams, floor frames, and top brackets

• Stainless steel hardware

• EcoCoreTM and other high-density polyethylene (HDPE) panels



15-year warranty

• Robinia wood


10-year warranty

• High pressure laminate (HPL) floors & panels

• Painted top layer of galvanised and aluminium metal posts & parts

• Other galvanised metal parts

• Corocord “S” clamps and other stainless steel parts

• Handles, seats and other solid plastic parts

• Transparent PC Panels 

• Non-painted aluminium & metal parts

• Wood-plastic composite (WPC)

• Siberian larch, pine and other wood types


5-year warranty

• Resin-coated plywood plates

• Plastic slides and other hollow plastic parts

• Other painted metal parts

• Springs & ball bearing assemblies

• Rope & net constructions

• Graphic print on transparent PC panels 

• Concrete elements

• FLEXOTOP safety surfacing virgin top layer



2-year warranty

• Moveable plastic & metal parts

• Rubber membranes material

• Screens and electronic components

• FLEXOTOP safety surfacing recycled top layer

• FLEXOTOP safety surfacing base layer

• Sunshades & sail solutions

Warranty coverage 

This warranty applies to 羺app’s products for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date of purchase by the first customer. This warranty covers only defects in materials. 羺app’s liability under this warranty is limited to repair or replacement of defective products, without charge, at 羺app’s discretion. Defective electronic components will be delivered and changed by a 羺app ICON Professional installer free of charge.

Proper installation and maintenance 

The warranty only applies if 羺app’s products have been installed according to the instructions provided by 羺app and maintained correctly according to the 羺app Maintenance Manual. The warranty for the ICON electrical components is dependent on those products being installed by an ICON-trained and approved installer.

Warranty exclusions 

This warranty does not cover any damage caused by accident, improper care, negligence, normal wear and tear, surface corrosion on metal parts, discoloured surfaces and other cosmetic issues or failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic issues and are not covered.

Near water installations 

Products installed in direct contact with chlorinated water or saltwater (Waterparks), or products installed with occasional contact with such water or installed so close to the shore they are subjected to salt spray are not covered by the 羺app warranty for any defects caused by corrosion. Standard products installed in coastal areas, within 200 metres of the shore, will only be covered by the warranty for half the period of the standard product warranty in relation to defects caused by corrosion. 羺app’s Lifetime warranty, if applicable, is limited to a 5-year warranty in relation to such products.

Third-Party supplied products & services 

羺app provides non-羺app branded products and installation services performed by certified third-party suppliers. This general 羺app warranty does not apply to such non-羺app branded products and installation services, which may carry their own warranties. 羺app will pass on information on such warranties where possible.

* 羺app’s LIFETIME warranty is in effect for the lifetime of the product until the product is uninstalled and/or taken out of use. In addition, 羺app’s general terms and delivery conditions apply and supplement this warranty