F.A.Q.s
Artwork & General FAQS
Q. What type of files can I send over?
We recommend saving as a .PDF. You may also send the file in the following types: .jpg, .jpeg, .psd, .tif, .tiff, .eps, .ai, and .png. We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.
Q. What color mode should my files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.
You should always start and finish your designs in CMYK color mode.
Q. What resolution should my files be?
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

We only accept 300 dpi files and no less.
Q. How should I set up my bleeds and crop marks?
Bleed must extend further than the cut line. Using one of our templates can help you visualize this. Please keep all text and anything you do not want cut at least .125" away from the cut line.

When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.

Click HERE to go to our production templates.
Q. Do you accept borders on jobs?
Yes, but if the border is too close to the cutline, it may be cut off-center slightly.

We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.
Q. How should I set my file up for proper rotation?
Independent Print requires Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.

Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.
If you would like your back file to be upside down, please send your artwork as shown below.

If you have a fold-over or greeting card, please send your artwork as shown.

For files not properly set up, Independent Print will use best judgment and will not be responsible for improper rotation.
Q. How can I avoid transparency issues?
Any transparency issue can be resolved before saving your file.
To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
Q. Should I send a proof or sample file?
When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed.
We are not responsible for these kinds of files being printed. Unless requested by one of our employees, DO NOT send files that you do not want printed.
If you have a question about your artwork, please call us. If we find a problem or have a question about your files, we will contact you.
Q. What is overprint , and how can it ruin my file?
Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.
Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.
Q. How should I set up a spot UV file?
When creating a Spot UV job, You must include a Spot UV template file along with the regular full color file. The Spot UV template file is used to show where the UV will be placed.

Use 100% K to indicate where you would like the UV. White will indicate no UV.
Remember "If it's white, you can write!"
Q. How should I set up a file for silver ink (PMS877)?
Silver ink files must be sent in a vector format. You must use a vector program, like Illustrator or Indesign, to call out the object you want in silver ink.

To indicate the silver ink, you must set the object color to Pantone 877 C. Any other color will not be accepted as silver. Also, labeling the layer as "silver mask" or "silver" will not qualify your file.
Remember, silver is a spot color and transparencies like drop shadows should be avoided.

We recommend using 100% silver, however, we are able to print silver on a gradient and different percentages of silver.
Q. How should I set up a file for metallics?
With our Metallics system, you can make any CMYK color or full color image into a metallic color. Metallic jobs must be created in Photoshop. In addition to your full color artwork, you must add a channel to your final file.
  1. After creating your full color design in a photoshop layer, select what you would like to be metallic with the magic wand or selection tool.
    Make sure when making your selection, to only select the area that you need metallic. The system will not work on gradients so do not include them in your selection.
  2. After the selection is made, go to the channels pallete, then the channels menu, and select "New Spot Channel..."
  3. When the "New Spot Channel" window shows up make sure your settings look like this...
    Make sure the name of your spot channel is "mu channel". Under "Ink Characteristics", color is set to, C 0 M 0 Y 0 K 100. Solidity is set to 100%. Your channel window should now look like this.

  4. The black parts indicate what will be metallic and the white parts will print as normal CMYK ink.
    Remember, the color or area you indicated in the channels must match the same area you want metallic in your layers.
    Make sure your channels window looks like this before saving.
  5. Save your file as a "Photoshop DCS 2.0" file. Make sure your format options look like the image on the right.
    The extension for this file will be .EPS. Your file is now ready to send to 4over. Remember, MU works better with lighter colors and we cannot guarantee any color matching.
Q. How can I make sure my blues do not turn out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.
Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.
Example: C-100 M-70 Y-0 k-0
Q. How do I export a PDF correctly?
When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.
Adobe PDF Preset is set to: Press Quality
Compatibility is set to: Acrobat 4 (PDF 1.3)
Compress Text and Line Art is set to: Off
Q. How do I get a grayscale image in a CMYK document?
Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.
Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary.
To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.
Q. What is rich black and how can I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like. We recommend using C 60 M 40 Y 40 K 100. This will give you a deep, dark, rich black.
Q. Why do my business cards crack around the edges?
Cracking of the edges of a business card sometimes occurs when the card contains high values of ink, as in dark colors.
This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.
Q. What is banding?
Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding. To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.
Q. Why is there cracking on my scoring job?
When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off. Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.
Q. How can PANTONE colors affect the way my jobs print?
There are three different ways Pantone colors can affect the way your job prints.

The first is by object effects, such as shadows or glows, on top of your Pantone colors. When a Pantone color is under these object effects, transparency issues show up during printing. To avoid this, convert all your Pantone colors into CMYK before submitting your order.

The second way Pantone colors can affect your file is when you use transparent images. White areas will show up during printing. To fix this issue, convert all your Pantone colors into CMYK. If you need to have a Pantone color in your art, for example when doing a silver 877c job, you must create a clipping mask around the image so the white area will not show up. This must be done before submitting the order.

The last way Pantone colors can affect your order is the color conversion between a Pantone color and CMYK. All of our normal printing is done in CMYK unless you specifically order a Silver, MU, or Custom job. If you use Pantone colors in a job that will print CMYK, your job might print with undesirable colors. If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.
Q. What is short runs and digital color printing?
Short run quantities start from 100 or 250 (depending on product) and are printed on brand new, high tech digital equipment. These products are available at all of 4over's locations nationwide, for your convenience.

Our brand new Digital color presses are in a different class. The print quality of a digital print exceed professional standards. Here are a few facts about Digital Color Printing:
  • Tests show digital quality matches offset.
  • Digital printing offers larger color gamut.
  • Print buyers find digital quality interchangeable with offset quality.
  • Today, many showcase applications are printed digitally.
  • Digital printing is more affordable for short runs, due to very low set up cost.
Occasionally, quantities of up to 5000 and more might be printed using digital color technology in order to meet turnaround deadlines
Q. How should I set up a spot aqueous job?
When creating a Spot AQ job, you must include a Spot AQ template along with the regular full color file. The Spot AQ template file is used to show where the AQ will be placed.
Use white, 0C 0M 0Y 0K, to indicate where you would like the AQ. Black, 100%K, will indicate no AQ.
Q. How should I set up a plastic card?
When designing plastic cards, it is important to keep in mind that the frosted and clear plastic cards are transparent. Also, all plastic cards come with round corners at no extra charge!

As you can see, the difference in the transparency is shown in the image above. The clear cards (right) are completely transparent. The frosted cards (center) are semi-transparent and cannot be seen through easily. The opaque white plastic cards (left) are solid white and not transparent at all. Keep this in mind when designing your plastic cards; it will affect how your design will print.

Since there is no white ink in CMYK, it is important to keep in mind that the frosted and clear plastic cards are transparent. The three designs above are the same as in the first picture. You will notice that the white area in the clear cards (right) and the frosted cards (center) has no ink and will show the transparent material it's printed on. In this case, the clear cards and frosted cards white area show up with no ink on the printed piece. Also, keep in mind that all colors that are printed on clear cards or frosted cards will be transparent as well.

With the clear plastic cards, there might be a small percentage that may have light scratches. This issue originates from the manufacturer and is due to the material and handling. To help compensate for this, we run overages of the clear plastic cards to help meet the required quantity.

Clear plastic cards will come with a thin protective layer on one side that can be peeled off. This is to prevent the cards from scratching during packaging and shipping.
Q. How do I set up a foil job?
We offer 2 types of foil, Silver and Gold. Each order can only have one type of foil, Gold or Silver. You can't order a Foil job with Gold foil on the front and Silver foil on the back.

Foil mask files are set up just like our Spot UV mask files. The file can only be black and white. Black in the areas you want the foil and white in the areas you do not want the foil. If you order a Foil job with Spot UV, you must provide separate mask files for the Foil (foil mask) and UV (spot uv mask), in that case up to 6 files will need to be provided.

However, please keep in mind that the Foil and UV can't overlap. Also please avoid using small / fine text or fonts for foil objects. For best results, please make sure that foil coverage is less than 50% of the artwork area.

Also, be aware that there may be up to 1/16" shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork on the card.
Q. What should I know about puzzles?
Our Puzzles have high quality lamination. They come fully assembled on a board and have additional sheet of the printed image. Each puzzle is individually wrapped.
Files should be set up to the size of the order plus .125" bleed.
Q. What is the standard radius for rounded corners?
We offer 1/4" and 1/8" radius round corners to all of our customers. The image below shows the two different radiuses for comparison.
Q. Can you print custom sizes not listed on your website?
Yes, we are able to print any size document 2"x2" up to 28"x40".
Please send us an email with "QUOTE REQUEST" in the subject line to receive a formal quote. (Expect quotes 24-48 hours after request is received.)
Q. Will I receive exactly the number of pieces ordered?
It is an industry standard that orders will be plus or minus 10% of the quantity ordered.
We try to maintain our own standard and the majority of our orders are usually plus 2-3%.
Q. Do I need to use a product template?
No. If you are designer, you should use whatever resources help you quickly create a winning design.
However, if you don't use one of our product templates, we encourage you to take a little extra time to ensure that your files are print-ready before submission.
Q. What if the size of my artwork varies to the size in the template?
If you want your artwork to fit into one of our product templates, you will need to resize your images by scaling them up or down proportionally to fit into a product template.
You must submit the correct size for printing.
Q. Will I get some sort of proof before my job is printed?
Not unless one is requested at an additional charge.
Large Format General FAQS
Q. What is the difference between raster and vector?
Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels) and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.

Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) are made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster based and have transparency - this greatly adds to file size and you must have correct settings in your "Document Raster Effects Settings" to ensure best output for these effects. If you're doing a photo-quality print on a 36" x 48" poster, and leave the raster effects settings at default 72 DPI - you may see tiny squares in your drop shadows, as opposed to a smooth shadow.
Q. Which program do you recommend for best quality output of my order?
While it is not mandatory, we prefer Adobe formats (such as PDF) - if you're using a program outside of Adobe, it will have to be exported from whichever program is being used as one of the following file types - PDF, JPG, or TIF - prior to uploading.
Q. Do you print with spot or pantone colors?
We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to uploading your file.
Q. What size are the grommets? How far apart do you usually place them?
We use #2 grommets; they are 3/8" and brass in color. You can choose to not use grommets or place grommets in all 4 corners, and from there we can place them every 24" if desired.
Q. Can you double hem the edges of my banner?
We do not sew our hems. IPD utilizes a hot air welding system that is far stronger than a standard sewn hem, making the need for double hemming a thing of the past.
Q. Why is my file taking so long to upload?
Files sizes for IPD's large format printing can be monstrous; chances are your file may take longer than your typical business card file. Your file size and your network connection are the two main factors affecting upload speed.
Q. I have a small raster image that i need to convert into vector... What should I do?
We offer design services that can handle that type of file conversion. In some cases the raster file is fairly simple and we are able to redraw it in less than an hour. Other, more complex artwork could potentially take several hours. Since all images are different, please contact us so we can get you a cost on converting your artwork.
Q. How can you offer such a low price on printing?
Most printing companies run individual jobs on one sheet. We will utilize the maximum square inch of the sheet by positioning jobs together dispersing the fixed cost of a job between several projects and then we pass the savings on to you.
Q. How do I store my banner for later use? How should I maintain and clean it?
When you are done displaying your banner - in order to maximize your future usage, you must keep it clean, dry, and in a dry cool place while it is not in use. Your outdoor vinyl banner will probably get pretty dirty from all the elements during it's time being displayed. The best method of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It is recommended that you use a mild dishwashing liquid and lukewarm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You must ensure it is completely dry prior to roll up and storage. Any wetness left on the banner will cause mildew and may ruin some of your banner over time.

Once your banner is completely dry - roll it up with the image outward - to avoid any cracking of the printed side. Do not roll your banner super tight or super loose - this will allow for some breathing room while it is stored. Place your banner back in box or tube and store it flat, not vertical. If it is standing up vertically, it may wilt and warp causing wrinkles over time.
Q. How many H-Stakes do I need for my sign?
2-step H-Stake: Typically used for 24" x 18" and smaller. For signs larger than 24" x 18" we recommend using 2 separate H-Stakes.
Q. Do you color match?
We do not color match.
Q. How should I take care of my car magnets?
Magnets are not always shipped flat, so it is highly recommended to lay them flat on the hood or roof of your car in the sun for a couple of hours before use. This will help evaporate any moisture build-up that accrued during shipment, if any, and it will help your magnets maintain a flat profile. You may want to keep them in a flat box or on a flat surface at all times and only handle them when cleaning and installing, to help maintain their flatness. We recommend you keep your magnets clean on both sides, as well as the placement area on your car door or area of your choosing must also be clean and free of oils, dust, dirt, and other build-up. It's a good idea to take your magnets inside your home or garage away from the elements and lay them flat in a cool dry place, while not in use.

You can clean your magnets with a soft moist cotton cloth with water, no abrasive cleaners. It's recommended that you do not stand them up on their side, as they may wilt and might not lay completely flat on the surface of your car door after wilting. These suggestions are to help the longevity of your magnets.
Q. What is the best way to install my wide format order?
Take into consideration where the product will be placed and stresses it may be subjected to, such as wind. IPD stands behind all of its products and will QC all orders to the best of its ability but Independent Print and Design will not be held responsible for damages resulting from improper installation or use.
Q. Why is the ink chipping off the edges of my rigid prints?
The reason you might have chipping on some edges of your product is most likely due to the heavy ink coverage that you used in your artwork. Once your prints are cut down, there are chances that if you used dark colors at the cut lines - there will be some chipping that occurs after the cutting process.

The Ultra-Violet Curable (UVC) inks we use on our rigid substrates differ from other common types of inks. Our UVC inks do not dry, however, they solidify after a tenth of a second of exposure to intense UV Light. This UVC ink is formed into a mechanical bond to the substrate surface whereas a solvent printer heats up the media being printed upon to allow the solvent to actually penetrate the substrate, leaving the ink embedded in the media. While we do our best to avoid an imperfect product being shipped out, there are occasions that in the packaging and shipping process that these imperfections surface due to friction and rubbing, are then ultimately beyond our control. To avoid issues with ink "chipping" off the edges of your printed piece, avoid heavy ink coverage on the edges. Any color bleeding off the edge of the printed piece should be below 140% Total Area Coverage (TAC).
Q. What do you recommend to clean smudges or gunk off my banner or yard sign?
For areas covered with ink it is recommended to use soap and warm water. For non-ink areas it is recommended to use a household ammonia based window cleaner or similar. It is always a good idea to test in a non-conspicuous area to test to make sure your cleaner will not melt or otherwise harm your banner or yard sign. Independent Print suggest using your best judgment when using cleaning products as we will not reprint or replace any banner or yard sign damaged by improper cleaning techniques.
Large Format File Set-Up FAQS
Q. What file types does Independent Print accept?
PDF, JPG, TIF. PDF is highly recommended.
Q. What size should my text be if I want to view my banner or yard sign at a distance?
This depends on what the final output size will be, and its viewing distance.
Please reference our Scale & Resolution Example Chart and Letter Visibility Chart.
Q. When should I scale down my artwork?
It is not always necessary to scale your artwork down but here are a few good things to know. Vector Art - Will your file be over 200"? If yes you will want to scale it down by half. While Illustrator has a maximum document size nearly 228". Acrobat and others will only read up to 200" resulting in lost artwork. So while the artwork looks ok in Illustrator, it will not print correctly.
Raster Art - Will your file be over 30,000 pixels along either axis? If yes you will need to reduce the resolution of the file to reduce the overall file size to 30,000 or less. This will maintain the correct file size and aspect ratio. Don't be worried about losing quality. A 30,000 pixel document at 150dpi is nearly 16' and would not be viewed close up anyway.
Q. Should I include any fonts with my files?
No, please ensure all fonts are outlined prior to file upload. If using Photoshop, please provide the flattened file only.
Q. Should I include crop marks on my artwork so you know where to cut?
Absolutely not, Independent Print's upload and design tool gives us exactly what we need to know when trimming your order. Please do not include crop marks, color bars, registration marks or any other indicators that you do not want printed on the final piece.
Q. Should I put borders on my banners and yard signs?
Borders are an issue because all substrates will vary from batch to batch making exact cuts very difficult. We recommend that you do not design your file with a border. If you do IPD will not reprint an order with borders of varying widths. If you absolutely must have a border make it at least 2 inches in thickness, however Independent Print still does not recommend borders.
Q. Do I need a bleed on my files?
7mil Cling - no bleed, no crops - make your artwork exactly the size you are ordering.

8mil - no bleed, no crops - make your artwork exactly the size you are ordering.

10mil - no bleed, no crops - make your artwork exactly the size you are ordering.

Coroplast - ensure you have .5" on all sides of your artwork, do not add crops.

Foamboard - ensure you have .5" on all sides of your artwork, do not add crops.

13oz Vinyl - no bleed, no crops - make your artwork exactly the size you are ordering. We suggest you keep any important text / artwork 2 inches inward from the edge of your artwork as to avoid any elements being cut off / hemmed over.

Magnets - ensure you have .5" on all sides of your artwork, do not add crops.

10mil banner for Economy Collapsible Banner Stand - 0.5" bleed on all sides, no crops - make your artwork exactly 25" x 61" to be cut down to 24" x 60", with grommets in the corners.

13oz. banner for Economy Collapsible Banner Stand - 0.5" bleed on all sides, no crops - make your artwork exactly 25" x 61" to be cut down to 24" x 60", with grommets in the corners.

10mil Premium Indoor Banner 33"x80" with Retractable Stand - 0.5" bleed on all sides, no crops - make your artwork exactly 34" x 81" to be cut down to 33" x 80"
Q. If my files are in Illustrator and my artwork has the required bleeds, why do I still get an email from IDP asking me to upload new files with correct bleeds?
Often times, your artwork itself is set-up correctly - however, when you save as PDF - your PDF file will only output the size you have in your document set-up. To ensure your bleed is always acknowledged, you must include the bleed on your artboard (Document Set-up) in addition to the actual size of your finished size desired. i.e. If you order a 24" x 18" Coroplast, your artwork with bleed and document set-up both should actually be 25" x 19". T
Q. Are there any color issues to consider when setting up my files for Coroplast, Foamboard, or magnetic substrates?
Coroplast - Due to the nature of Coroplast, most of your light colors and/or pastels are more susceptible to streaks, fingerprints, smudges, and smears. Cyan and Light Cyan are often an issue as the ink does not penetrate the substrate heavy enough to cover some of these smudges or fingerprints. When setting up your files, try to avoid large areas of solid light colors and gradients. If you must have a large area of solid color, try to keep your T.A.C. (Total Area Coverage) above 150 if possible. This means that when you add up all of the CMYK values, your total will add up to 150(%) out of a full 400% build. i.e. Rich Black T.A.C. is 240% C-60 M-40 Y-40 K-100.

Foamboard - Foamboard does not have as many issues as Chloroplast, but on occasion smudges and fingerprints do happen. We still recommend you maintain your T.A.C. to be 150% and above. Foamboard is somewhat porous when compared to Chloroplast and Magnets; on most light colors you might see a more absorbed look when printing with Foamboard. Additionally, the Foamboard is not as bright white as the

Chloroplast or Magnets - visibly it is a couple points lower on the brightness scale.

Magnets - Our magnetic substrate is especially prone to fingerprints and scratches. If you follow the T.A.C. as mentioned above in the Coroplast portion of this FAQ, you should be fine.
Q. My files contain transparency, will they print ok?
No. Even the smallest transparency issue will cause problems with a printed file. It is always best to flatten any file you send to Grand4mat. Outline fonts and ensure that your file is in CMYK mode for best results. Grand4mat considers flattening transparency part of basic file setup and will not check for this issue. If you are uncertain how to flatten transparencies in your file or if you would like us to explain how to check for transparency problems please contact Grand4mat prior to submitting an order.
Q. What is the radius of your rounded corner magnets?
Our rounded corner magnets have a 1" radius. If you would like assistance setting up your rounded corner magnets, please see our templates page for rounded corner magnet templates.
Large Format Shipping FAQS
Q. How will you ship my banners and signs?
All Independent Print products will be shipped using UPS, and due to some restrictions set forth by UPS we have had to take measures to ensure competitive shipping rates.
All banners eight feet and under on their shortest side will be rolled and shipped in mailing tubes. This provides the best quality to Independent Print and Design customers. All banners ordered over eight feet on their shortest side will be folded and shipped in a square box. If you are ordering a banner over eight feet on the shortest side and would like to request that your banner not be folded please contact our customer services representatives as we will need to setup special shipping arrangements for you.
All rigid Independent Print Large Format orders will be boxed and shipped according to their size.
Q. My yard signs arrived... But my H-Stakes did not.
Independent Print processes H-stake orders separately from sign orders. Stakes and signs should both arrive on the same day but it is not uncommon for boxes shipped ground to arrive on subsequent days.
Q. Why do some of these shipping charges seem so high?
Due to the large physical size or weight of Independent Print's products some orders may have higher than expected shipping charges. Unfortunately there is little we can do as we are bound by the limitations set forth by our shipper, in this case UPS.
Shipping FAQS
Q. Does Independent Print ship to PA Box address?
No. Our shipping service, UPS, will not ship to PO Box address.
Q. Does Independent Print offer split shipments on t he same order?
You cannot ship one order to two different places.
Q. Can Independent Print drop ship (blind ship) a package to my customer?
Yes. We can drop ship a package to your customer. Simply fill out the Drop Ship form on the Shipping page. The order will now ship with your billing address to your customer's shipping address.
Q. Does Independent Print offer a price or weight guide for shipping?
We do not provide a pricing or weight list but you may get immediate shipping pricing on our website when placing an order.
Q. What shipping service does Independent Print Use?
We currently only use UPS to ship the majority of our packages. However, if you live in the South Florida tri-county area, a courier can be arranged for an additional charge.
Q. Can I use my own shipping account?
Unfortunately at this time, we do not offer that option. All orders must be shipped out using our shipping account.
Q. Does Independent Print provide special boxing if requested?
We cannot split a job into multiple boxes. Our standard double corrugated boxes will be used to ship your orders.
Q. Does Independent Print combine shipping on multiple orders?
Group shipping is only available for Business Cards at the moment and is not available on Next Day turnaround.
All orders that are being grouped ship must:
  • Be of the same type of business cards
  • Be placed at the same time
  • Be under 10,000 quantity
  • Be designated for group shipping at the time of the order
  • Be exactly the same quantity
  • Have the same turnaround time
  • Delivered to the same address and contact person
The turnaround will start at the time of the final approval of all sets within the group.
  • If one part in the group is on hold for any reason (i.e. revised files, QC reprint, etc.) - all parts will be held until the group is complete.
  • Groups cannot be separated to ship any individual set.
  • Group shipping may add one additional day to the production turnaround time.
Q. Does Independent Print provide shrink wrapping?
We do not provide shrink wrapping as a service on anything but NCR Forms.
Q. Does Independent Print ship to Canada?
Yes. We will provide you with a custom shipping cost before your order is shipped.

UPS Ground Service:
We ship UPS Standard to Canada (ground) service directly to your door. Please allow 4-7 business days from the date your order is shipped. Duties (if applicable), fees and Canadian taxes will be included in your order total. There are no fees or taxes on orders below $20.01 Canadian Dollars.

UPS Air Service:
We can ship UPS air service to Canada also. UPS Express service is a 1-2 business day service with a morning delivery commitment; UPS Express Saver service is a 1-2 business day service with an afternoon delivery commitment; UPS Expedited service is a 3-5 business day service with an end of the business day commitment.
Q. On international orders, am I responsible for paying UPS the custom fee's on shipping?
Yes. All international customers are responsible for paying the custom fees (ie: taxes, duties, etc.) to UPS upon receiving the order. Independent Print will only charge our customers for shipping fees.
Independent Print and Design is a family owned business that started from humble beginnings. Through hard work, dedication and the desire to make each customer special we have built our business into a high-grade operation. continue to read more
Got our business cards and stickers this week, they look GREAT!! Thanks so much again for all your help! I'll definitely refer you to all my band friends!
Jeff Luciani Jr
Pulse
IPD offers fast, reliable service and complete satisfaction. Our marketing materials are the key to our trade show success.
Keith Garsson
President, Skytop Solutions
IPD has given me the tools to make my own printing & design company grow. Because of their competitive pricing, I am able to pass on the savings to my clients and still collect a decent profit.
Leo McAdams
Biggie Design